to your onboarding page
Save or bookmark this page to reference throughout the project when you have any questions!
Who we are, what we do, and how to contact us
Savannah works behind the scenes to make sure your website looks great. With a well-designed site, you’ll be able to proudly convert more visitors and grow your business.
How to get in touch with us
While working with us, please contact our project manager, Kat, for any project needs.
We appreciate simple and straightforward feedback. When we send drafts of your website, please follow these guidelines to help us both understand and move forward to create a website you’re proud to show your client:
- Use bullet points to break up your thoughts & ideas.
- Use headers to organize your feedback.
- Be honest!
- Write your feedback in a document instead of emailing us directly. Back and forth emails can get tiring, and we don’t want to miss anything you say.
- You can always send us a loom video if writing what you want is too confusing. When you do, we’ll type up what we heard you ask for to make sure we’re all on the same page.
- Be thorough. It’s always easier for us to make lots of changes all at once than to do a few at a time.
What to expect throughout the project
Our goal is to deliver a website in two to four weeks.
This is dependent on complexity of the project, as well as timely communication and delivery of the assets we’ll need from you. Clear communciation and timeliness from both of us will help us get your project done by or before the deadline.
If for any reason you need to delay our project due to illness or a family emergency, we will reschedule your project. Let us know as soon as you can.
If a project is delayed due to lack of communication, missing files or discovery guides, or for any other reason, we will reach out 1-2 times per week to reconnect. If we do not hear back for 7-14 days, your project may experience significant delays. If we do not hear back from you within 30 days, the project will be cancelled and any payment received will not be refundable..
Follow along with your progress
Step 1: Consultation & Contract
Kat will discuss with you the client, their goals, and the scope of the project.
Step 2: Discovery
We will collect any existing brand assets, login information, color palettes, and other resources needed for the project.
Step 3: Payment
We will contact you about payment as outlined in the contract.
Step 4: Wireframes
Your team puts together wireframes for each page you want us to develop.
Wireframes should include finalized copy, anywhere images will be included, and the layout of each page. Here is an example of what we look for in a wireframe.
We won’t start development on a page until we’ve received a complete wireframe for the page.
Step 5: Build
Our team will use your wireframes to develop the pages on WordPress with Divi. This will take about 1-2 business days per page.
We start with the homepage and send it to you for approval before starting any additional pages, just to be sure we’re on the right track.
Step 6: Revisions
The wireframes we receive from you should be pretty much exactly what the client wants, so once we develop the pages there should be very few revisions we need to made.
We streamline this process with our whitelabel clients to just two rounds of revisions. This is to keep the process running smoothly, communicate most effectively, and save time.
Step 7: Completion
Once all the pages have been developed, we’ll need another day to push the site live and replace the old site.
What we’ll need from you to move forward
That was quite a bit of information, so here’s a wrap up of what we’ll need from you:
- 1. Send us any logos, brand guidelines, and imagery you’d like us to use.
- 2. Complete wireframe(s) and send to Kat at firstname.lastname@example.org.
If you have any questions, reach out to the project manager, Kat Combs, at Kat@stratoscreativemarketing.com
Frequently Asked Questions
What platform will you build my website on?
We build your website on WordPress using Divi. If you’ve already created a WordPress.org site in the past, it will be easier for us to take that site and start customizing it using Divi.
If you need a website built in another platform, please contact Kat at email@example.com
Can I integrate email marketing software?
Do I need to buy a domain or hosting before working with you?
- If you have a domain already, that’s great! Most of our clients come to us with a domain name or domain name idea already in mind. If you don’t have a domain we can guide you in how to purchase one.
- You don’t need hosting right away! We prefer for our clients to host with us, and we have hosting plans available for subscription. However, several of our clients come to us already using Bluehost or GoDaddy, and we certainly can accommodate that.
Do you offer any other services?
We’re a full service marketing agency. In addition to website creation, we offer brand design services, social media management, email marketing, and ad services. Please reach out to Kat at Kat@stratoscreativemarketing.com to inquire about any of these services.
Will you train me on my new website once it’s done?
Of course. Like this Welcome Page that you’re reading now (and hopefully bookmarked!) we have an offboarding page that’ll guide you through the final steps of taking care of your website. We have a Youtube Playlist of videos that take you through the system you’ll be using to make updates to your site.
Do you offer any support once the project is complete?
We do! Ask Kat at Kat@stratoscreativemarketing.com to learn more about our Website Care Plans.
What if my client is not tech savvy?
That’s why we’re here! You don’t need to be tech savvy to own a beautiful website or thriving business. We don’t develop complex sites, and are always an email away when it comes to helping you through challenges..